Mythics Professional Services’ mid-level service offering is designed to give the client flexibility to those situations where your database system is only needed during normal business hours. Though this service does not offer monitoring capabilities, our staff is prepared to service the client’s account during normal business hours Monday through Friday 8am-6pm EST. This service offering offers many of the same great services as our Platinum service, but scaled down considerably to save you money based on your service needs. The Gold Service offering provides you with the following:
| Service Assurance |
 |
4-hour response time (8am-6pm EST – 5-days a week) |
|
60 hours of support per year |
|
Log a support case at our on-line customer center |
|
Opening, tracking, and working of “issues” (cases) Escalation of TARs |
|
20% discount of upgrade installations |
| |
|
| Key Features Included |
|
Access to easy-to-use client Web Portal for Reports |
|
Access to easy-to-use client Web Portal for Case Tracking |
| |
|
| Additional Features – (all time will be used against the hours allotted in service offering) |
|
Administration or Configuration of supported Oracle Applications: performance of delegated system or application specific Administrative duties |
|
Managing Application Components: start up and shut down of Oracle applications as required or prescribed |
|
Application or installation of Patches |
|
Managing Instances and Sessions: including creating new instances with appropriate initialization parameters, start up and shut down of Oracle database as prescribed, assuring that all databases and/or application processes successfully start up and shut down during system backups and outages. |
|
Managing Schema Objects: creation of new objects, granting privileges on all objects, managing space usage of each schema object, creating database links and performing database reorganizations on a regular basis |
|
Data Control: exports and imports of your Oracle database. Relocation of data files, online redo log files, and database control files. Ensure data integrity within each database instance by creating and maintaining constraints as defined. |
|
Verify Completion of Backups (as indicated in Log Files) |
|
Database Security: create and maintain database security, data users, roles and/or profiles |
Contact Mythics today for more information
Request a quote for Mythics' Gold Level Service Support
