Mythics Professional Services’ premiere service offering specifically designed to ensure the highest level of attention to our client’s critical business needs. Platinum level support is best for mission critical systems. Our Service Assurance Team offers full 24x7x365 monitoring and support for your business around the clock. The Platinum Service offering provides you with the following:
| Key Benefits: |
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Lowers enterprise costs for managing/monitoring and improving application performance |
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Proactive monitoring of application performance and configuration issues |
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Pinpoint diagnostics of performance bottlenecks |
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Rapid problem resolution |
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| Service Assurance: |
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Performance monitoring of your system (24x7x365) |
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Automatic “Critical” and “Threshold” Alerting |
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Monitoring of host services (processor load, disk and memory usage, running processes, log file, etc.) |
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Contact notifications when service or host problems occur and get resolved |
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Named service representative for your account |
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2-hour monitoring response time (24x7x365) |
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150 hours of support per year |
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Log a support case at our on-line customer center |
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Co-management and/or filing of Oracle supported TARs |
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Escalation of TARs |
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50% discount of upgrade installations |
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| Key Features Included: |
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History of System Performance and Configuration |
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Critical Patch Advisory |
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Access to easy-to-use client Web Portal for Reports |
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Access to easy-to-use client Web Portal for Case Tracking |
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| Complete collection, reporting and analysis of: |
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Space Management: monitor disk space capacity, swap space available, objects reaching maximum extents, and amount of free space |
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Performance Management: monitor disk and network I/O, CPU utilization and paging rates, buffer, data dictionary and library cache miss ratios |
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Database Management: monitoring of rollback segment contention, notification of indexes that need rebuilding and other performance related events including assuring that all databases and AS applications successfully start up and shut down after system backups and outages |
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Resource Management: monitor utilization of the systems against the database initialization parameters for such events as user limits, process limits, lock limits and data file limits |
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Fault Management: monitor systems and alert when specific types of events occur, such as when the database is down, the listener is down, new alerts have been written to the alert log and when users are blocked from performing transactions |
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Capacity Management: collection and analysis of data for both diagnosis of problems and future planning |
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Backup and Recovery Management: assistance with definition of recovery plans and procedures and performing recovery activities as require. |
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| Additional Features – (all time will be used against the hours allotted in service offering): |
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Administration or Configuration of supported Oracle Applications: performance of delegated system or application specific Administrative duties |
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Managing Application Components: start up and shut down of Oracle applications as required or prescribed |
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Application or installation of Patches |
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Managing Instances and Sessions: including creating new instances with appropriate initialization parameters, start up and shut down of Oracle database as prescribed, assuring that all databases and/or application processes successfully start up and shut down during system backups and outages. |
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Managing Schema Objects: creation of new objects, granting privileges on all objects, managing space usage of each schema object, creating database links and performing database reorganizations on a regular basis |
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Data Control: exports and imports of your Oracle database. Relocation of data files, online redo log files, and database control files. Ensure data integrity within each database instance by creating and maintaining constraints as defined. |
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Verify Completion of Backups (as indicated in Log Files) |
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Database Security: create and maintain database security, data users, roles and/or profiles |
Contact Mythics today for more information
Request a quote for Mythics' Platinum Level Service Support
