Mythics Managed Services (MMS) was established as a line of business under the leadership of the Mythics Consulting team. The services provided are designed to help an organization lower IT costs while improving the overall performance of the systems that are supporting their business.
Our objectives are to help add a level of cloud, infrastructure and application support to compliment or completely augment a customer’s onsite support team. The MMS portfolio includes the Oracle Cloud, Oracle Database, operating systems, custom applications, Oracle Fusion Middleware, Oracle Applications, and Oracle Engineered Systems.
We have helped government agencies, defense customers and some of the most famous commercial brands in the world with services that ensure system high availability, enable high transaction throughput, as well as those required for routine back office applications. We have a flexible approach which includes teams that work on-site, remotely or a combination of both driven off each customer's unique needs.
Mythics Managed Services (MMS) Solution Wheel of Success:
|MMS Feature||Customer Benefits|
|Complete Oracle Infrastructure Support||
Mythics provides full coverage of your Oracle investment; with access to our entire corporate staff. This comprehensive support reduces the burden on your existing Oracle staff; and allows them to focus on improving the business instead of daily activities.
Using a powerful collection of tools and personalized technical resources, proactive systems management, and access to industry expert and peer expertise, we ensure your system is protected and optimized. Our model is built on proactive problem avoidance.
|Unlimited 24/7 access to Oracle Certified Resources||
Our Oracle Certified Support Team monitors your system 24/7, so you can be sure you will receive immediate response times and proven solutions, leveraging the experience of our experts in each of the technologies.
|Dedicated Primary Point of Contact||
A Service Delivery Manager (SDM) is assigned to you for the duration of your contract, this key resource ensures you get the best out of the Mythics Managed Support Services relationship for the long term and that service requests are prioritized and progress through the course of your contract.
|Quality Management Processes||
Mythics uses only Oracle adopted “Best Practices” in accomplishing all managed services work combined with our certified ISO 9001: 2008 Quality Management processes.