Mythics Managed Services (ITaaS)

Comprehensive IT as a Service (ITaaS) Monitoring, Patching, Issue Identification & Resolution of Oracle Systems

Mythics Oracle Managed Services optimizes the end-to-end management of enterprise Oracle IT infrastructure and environments across data centers, networks and locations. The comprehensive offering is designed for organizations that lack in-house expertise to support their entire Oracle technology stack, or for organizations looking to refocus their IT resources on innovation versus system support and maintenance. The program delivers lower operation and maintenance costs, while ensuring the right level high availability to meet each customer’s unique requirements.

We have helped government agencies, defense customers and some of the most famous commercial brands in the world with services that ensure system high availability, enable high transaction throughput, as well as those required for routine back office applications. We have a flexible approach which includes teams that work on-site, remotely or a combination of both driven off each customer's unique needs.

Why Chose Mythics Managed Services?

  • Flexible and Adaptable Approach to Fit your Requirements
  • U.S. on Shore, Around the Clock Support
  • Detailed Service Level Agreement (SLAs)
  • Enhanced Reporting and Performance Measurements

Mythics Managed Services Offerings:

Mythics Managed Services Solution Wheel of Success:

 

Mythics Managed Services Solution Features:

 

MMS Feature Customer Benefits
Complete Oracle Infrastructure Support

Mythics provides full coverage of your Oracle investment; with access to our entire corporate staff. This comprehensive support reduces the burden on your existing Oracle staff; and allows them to focus on improving the business instead of daily activities.

Proactive Support

Using a powerful collection of tools and personalized technical resources, proactive systems management, and access to industry expert and peer expertise, we ensure your system is protected and optimized. Our model is built on proactive problem avoidance.

Unlimited 24/7 access to Oracle Certified Resources

Our Oracle Certified Support Team monitors your system 24/7, so you can be sure you will receive immediate response times and proven solutions, leveraging the experience of our experts in each of the technologies.

Dedicated Primary Point of Contact

A Service Delivery Manager (SDM) is assigned to you for the duration of your contract, this key resource ensures you get the best out of the Mythics Managed Support Services relationship for the long term and that service requests are prioritized and progress through the course of your contract.

Quality Management Processes

Mythics uses only Oracle adopted “Best Practices” in accomplishing all managed services work combined with our certified ISO 9001: 2008 Quality Management processes.