Mythics Service & Help Desk (ROCS)

Expert Guidance for Smooth Oracle Operations

The Mythics Regional Oracle Concierge Service (ROCS) delivers more value for your support dollars by complimenting the Oracle support system with:

  • Single source for all Oracle support issues
  • U.S. based resources
  • Deep technical knowledge across all Oracle products
  • Rapid resolution of problems

Mythics Regional Oracle Concierge Service (ROCS) Features:

  • Personalized Customer Portal: a customer-specific web portal to track trouble tickets from initiation to closure.  The Mythics team can often quickly resolve issues prior to opening a ticket with Oracle support.
  • Subject Matter Expert Support: onsite consulting to implement required configuration changes, provide knowledge transfer, and assist with other Oracle-related needs.
  • Issue Resolution Triage: a revised process that leverages more than 150 Oracle Subject Matter Experts to mitigate issues and proactively avoid opening manufacturer support requests.
  • Technical Reach Back: when necessary, Mythics can work with Oracle via our Platinum Partnership and status as North America’s largest Public Sector Oracle reseller.
  • Proactive Resolution: through a regular, onsite presence, the Mythics team can reduce the volume of open support requests.