Remote Oracle DBA Support

MRSS is a cost effective, proactive database analysis and support program.

Your Challenge

An organization’s Oracle database is the foundation of their enterprise, storing critical data and supporting applications that are vital to achieving the organization’s business objectives.  Many organizations are struggling with recruiting and keeping experienced Oracle staff in-house, while the complexity of their Database/IT infrastructure grows exponentially.  This challenge compounds itself over time as mission critical systems are at risk and when an organization lacks highly experienced technical team to lean on in an emergency.

Our Solution

Mythics, the unrivaled Oracle experts, provide premium remote database support with Mythics Remote Support Services (MRSS).

MRSS is a cost-effective, proactive and reactive remote DBA support program designed for any organization’s budget and support needs.  Mythics customers are leveraging the power of MRSS to achieve better performance levels for their Oracle database infrastructure while driving down the cost of keeping those systems healthy, tuned, patched and upgraded.  MRSS enables Mythics customers a blanket of protection, keeping their database infrastructure running optimally and continuously (24 x 7 x 365), allowing their in-house IT resources to be focused on strategic initiatives within the organization.   

Gain your Mythics advantage by leveraging the MRSS team as an extension to your IT team, keeping your costs down while enhancing the performance of your critical Oracle infrastructure.

• Tier
• Description

 

Mythics monitors your database and alerts you to weaknesses and potential trouble.  Mythics makes recommendations daily and sends comprehensive reports allowing you complete knowledge of the status of your database. Includes: Initial Onsite Environmental Assessment and Database Health Check Installation of the MRSS Monitoring Tools Online Monitoring (M-F 8:00am – 6:00pm EST) Email report daily with recommendations

 

Mythics acts as a back-up DBA and organizational insurance policy. Mythics is responsible for partial control of DBA functions of the client’s Oracle environment. Includes services listed in the Bronze package, PLUS Continuous online monitoring (24 x 7 x 365) Reactive DBA services (24 x 7 x 365) Email report sent daily with environmental updates and recommendations Service level agreements Toll Free Hotline to report or discuss open issues

 

Mythics acts as a back-up DBA and organizational insurance policy.  Mythics is responsible for partial control of DBA functions, and takes on a leadership role in the client’s organization. Includes services listed in the Silver package, PLUS: Continuous proactive and reactive DBA services (24 x 7 x 365). We actively look for trouble. Access to the MRSS Request Manager, a client specific account portal Online portal access to a health check repository, including access to all reported trouble tickets, status of actions, and daily statistics (historical of the client’s Oracle environment.) Proactive Tuning Actions to the client databases keeping them in prime running condition, including patch upgrades, space utilization, memory utilization, and other items to keep the database optimized.

 

Mythics acts as a back-up DBA and organizational insurance policy. Mythics is responsible for partial control of DBA functions, takes on a leadership role, and gives staff augmentation to the client’s organization. Includes services listed in the Gold package, PLUS: Up to 10 hours per month of remote non-maintenance activities to include application installation, production installation, knowledge transfer, solutions architecture, Q&A or other DBA duties.