Mythics Blog

Oracle Emergency Surge Services: Keeping Mythics Customers Running During COVID-19

Posted on March 23, 2020 by Zeb Mellett

Tags: Oracle, Emergency Management, Support Services, Oracle Cloud, IT Management Services, Oracle Cloud Infrastructure, Oracle Database, Oracle Fusion Middleware, Fusion Middleware, COVID-19, Engineered Systems

As we all face the uncertainty of today and the challenges of social distancing, remote work, and travel restrictions, we understand the need to make adjustments to our shifting work paradigms. We are experiencing challenges and making decisions to ensure our workforce has the tools to continue their everyday work, while also remaining focused on the critical needs and realities of COVID-19 response. Throughout this time, system availability, performance, and stability are more important than ever.

Mythics is offering Mythics Customer Care: Emergency Surge Services to help your organization lower risk and address COVID-19 demands in a cost-effective manner while reducing strain on your internal team. These services also help a client’s internal team remain focused on the highest priority activities as opposed to routine system maintenance. Most of all, Mythics is proud to offer these services with deferred payment options, so our clients receive the right support at the right time. Our remote team can provide immediate surge support for Oracle Systems and will be on-boarded within a few hours. These services provide emergency, surge, or gap support, including the following sample activities:

  • Daily Health Checks of Key Systems – To ensure health, availability, and performance.
  • Database and Infrastructure Monitoring – To prevent incidents and problems before they happen.
  • Improved Visibility through Reporting – To ensure key stakeholders stay informed.
  • Incident and Problem Management- To deliver 24x7 remote system troubleshooting with Oracle Subject Matter Experts.

Our team is here to ensure your Oracle systems remain operational. Our Emergency Surge Services catalog can be customized to meet your needs. Whether it is for IT Management Services, Database, Engineered Systems, Oracle Cloud Infrastructure, or Fusion Middleware, these services will reduce the strain on your internal team and allow your staff to focus on other critical service duties.

Learn more about how our team of Oracle experts at Mythics can help your organization by visiting mythics.com/surge or contacting surge@mythics.com or 866-MYTHICS.

Zeb Mellett, Vice President of Managed and Remote Services, Mythics, Inc.

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