Posted on June 17, 2019
Jackson is spending another $947,000 to shore up its water system.
Last week, the city council approved entering into contract with Mythics, Inc.
Over the next five months, the Virginia Beach company will move Jackson’s “customer care and billing software” off of the city’s current water and billing infrastructure to a cloud-based system.
The contract is for approximately $947,000 and will include the initial work as well as a one-year license and service agreement with the firm.
The work is needed in large part because of “age and capacity issues” with Jackson’s current billing department infrastructure.
Problems with the current system have hindered the implementation of the “customer care and billing software” installed as part of a $91 million energy performance contract with Siemens.
The CC&B, as it is colloquially known, went live in 2015. Since then, the billing department has faced numerous complications.
“This is a thorough rebuilding of all of our systems. It is a long-term fix to the problems we’ve been having with our customer care and billing software,” Chief Administrative Officer Robert Blaine told the council.
“Our legal team has gone through the contract with a very fine-toothed comb to make sure all of the agreements are in the right place and our protections are in the right place as well.”
Mythics, which is based in Virginia Beach, VA, currently has a $293 million contract to manage cloud-based solutions for the United States Air Force, as well as contracts to manage clouds for the University of Nevada at Las Vegas and the Massachusetts Bay Transportation Authority, Blaine said.
“They’re the big boys in cloud solutions … (they) do this work every day.”
Additional details of the contract were discussed in executive session, due to potential litigation.
The council approved the measure on a 4-1 measure, with Council members Ashby Foote, Virgi Lindsay, Melvin Priester and Charles Tillman voting in favor. Ward Six Councilman Aaron Banks was opposed.
Work will take five months to complete.